Comments on: Our Sears extended warranty

By: Scott

Scott — Fri, 27 Mar 2009 01:00:20 +0000

I would have definitely checked to see if they were Craftsmen tools too!

By: Bo

Bo — Thu, 26 Mar 2009 22:30:38 +0000

David: Thank you; I appreciate that. I’ll send you email.

By: Tami

Tami — Thu, 26 Mar 2009 19:58:11 +0000

I *hate* waiting for repair people. It always requires burning leave or working from home or some such. Ugh.

As for Sears, have you been following the Craftman Tools Warranty saga over at Consumerist?

http://consumerist.com/5169167/craftsmans-lifetime-warranty-is-conditional-depends-on-mood-of-tool-associate

http://consumerist.com/5169809/sears-cant-get-its-story-straight-regarding-rust-and-craftsman-tools

http://consumerist.com/5170487/brian-manages-to-replace-his-rusty-craftsman-sockets-at-sears

and, finally,

http://consumerist.com/5183468/sears-clarifies-craftsman-tools-warranty

By: SearsCare

SearsCare — Thu, 26 Mar 2009 19:27:44 +0000

Dear Bo:

I am very sorry to hear about your unsatisfactory experience with Sears’ service. My name is David and I work for Sears. At your convenience, I would like to talk with you more in detail about this experience. Please contact me at searscares@searshc.com so that we can look for a solution that would more suitably meet this and any future needs.

Thank you,

David V.
Senior Case Manager

By: Terri

Terri — Thu, 26 Mar 2009 14:33:45 +0000

One of my biggest pet peeves: Waiting for repairmen. And yes, you’d think they could narrow it down to a 12-hour period.

By: Lea

Lea — Thu, 26 Mar 2009 14:12:35 +0000

After not walking regularly for six weeks and then getting back on the treadmill this morning, my legs feel more like aluminum foil then cast iron. I’m glad to have the treadmill back, though.